The team deals in "incident management" based on the ITIL(IT Infrastructure
Library) model. Each call that comes into the service desk is classed
as an incident and is logged by one of our Support Analysts. If the
incident is not resolved within your agreed Service Level Agreement
response time we will either schedule an on site visit or escalate
the incident to out Problem Management Team.
E-Support is delivered through one or more of the following methods -
Remote Access via the Internet
We have the ability to remotely administer any PC, Laptop or
Server, anywhere in the world, using only your Internet Browser.
No additional software is required on your machine.
Remote Access Dial Up via Modem and Telephone Line
