Through
our years of experience we have adopted the Information Technology
Infrastructure Library(ITIL) Service and Support Standards offering
you the best support practises available.
Once the right level of service has been chosen, a date will be agreed
for our Audit Team to attend site and carry out a full systems audit.
This visit forms part of the "getting to know your systems and needs".
During this session we take a snap shot of your system as a starting
point, label all items to be supported with Configuration Item (CI)
numbers and prepare a recommendations report.
Through
our years of experience we have adopted the Information Technology
Infrastructure Library(ITIL) Service and Support Standards offering
you the best support practises available. 